At Up Topixs, we are committed to providing high-quality air conditioning products that are built to last. Our Warranty Policy outlines the terms and conditions under which we offer warranty coverage for the products you purchase from us. Please read this policy carefully to understand your rights and responsibilities.
1. Warranty Coverage
1.1 Standard Warranty:
All products sold by Up Topixs come with a standard manufacturer’s warranty, which typically covers defects in materials and workmanship under normal use. The warranty period and specific terms may vary by product and brand. Please refer to the product documentation or contact our customer service team for detailed warranty information.
1.2 Extended Warranty:
In addition to the standard warranty, we offer extended warranty options for select products. Extended warranty coverage provides additional protection beyond the standard warranty period. If you are interested in purchasing an extended warranty, please inquire at the time of purchase or contact our customer service team for more information.
2. Warranty Period
2.1 Duration:
The warranty period begins on the date of purchase and lasts for the duration specified by the manufacturer. The specific warranty period for each product will be provided in the product documentation or on the product page.
2.2 Coverage:
During the warranty period, Up Topixs or the manufacturer will repair or replace, at no cost to you, any part of the product that proves defective due to improper material or workmanship under normal use and maintenance.
3. Warranty Exclusions
3.1 Excluded Damages:
The warranty does not cover damage resulting from:
- Misuse, abuse, or improper handling
- Unauthorized modifications or repairs
- Accidents, natural disasters, or external causes
- Normal wear and tear
- Cosmetic damage, such as scratches or dents
- Use of the product in a manner not intended by the manufacturer
3.2 Consumable Parts:
Certain consumable parts, such as filters, batteries, and other items that are expected to be replaced over time, are not covered under this warranty unless found to be defective upon receipt.
4. Warranty Claim Process
4.1 Initiating a Claim:
To initiate a warranty claim, please contact our customer service team at support@uptopixs.xyz or call 870-564-2246. Provide your order number, a description of the issue, and any relevant photos or documentation to help us assess the situation.
4.2 Inspection and Approval:
Once we receive your warranty claim, our team will inspect the product and determine if it is covered under the warranty. If the claim is approved, we will repair or replace the defective part or product. If the product is no longer available, we may offer a similar product of equal value as a replacement.